Warranties & Returns

Please review this policy before you order. By placing an order you agree to these terms. This is our full warranty, return, and exchange policy for both fine jewelry and fashion jewelry.

Our promise

Every product you buy from us is free of defects when it ships. If a piece arrives defective, you may return it right away for credit or replacement. All of our jewelry is genuine, authentic, and of consistent quality, and we describe our metals and stones in line with the FTC Jewelry Guides.

We are an online-only jeweler — all returns, warranty service, and repairs are handled by mail, with our team available by email, phone, and text. Warranty and repair service are valid only through Chaney’s Jewelry. Repair or service performed by anyone else voids the warranty. Our warranty is valid in the United States only; we ship and provide warranty service within the U.S.

Limited Warranty

Chaney’s Jewelry provides a Limited Warranty on the products below. This is the complete warranty document.

Who is covered. The original purchaser of an item bought directly from Chaney’s Jewelry.

What is covered. Defects in materials and workmanship under normal wear.

How long.

Fine jewelry — 3 months from the delivery date.
Fashion jewelry — 15 days from the delivery date.

What we will do. During the applicable period we will, at our option, repair or replace the defective item. For a valid warranty claim we cover the cost of the repair or replacement; shipping arrangements are described under “How to get warranty service” below.

What the Limited Warranty does NOT cover (both fine and fashion).

General wear and tear: scratches, dents, nicks, or stones lost to ordinary wear.
Water damage (our jewelry is moisture-resistant, but water damage is not covered).
Fading or chipping of the material, which is largely a function of how a piece is handled.
Lost or stolen items or parts.
Damage from misuse, negligence, or accident while in your possession that is not a defect in material or workmanship.
Stones we did not furnish.

Implied warranties. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written Limited Warranty — 3 months for fine jewelry and 15 days for fashion jewelry. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Other limits. To the extent the law allows, we are not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

Your rights. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

How to get warranty service (step by step)

Email us first at support@chaneysjewelry.com with the word “Warranty” in the subject line. Include your name, order number, item number, and a description of the problem. We will confirm your claim and give you return instructions.
On the outside of the package, do not write “jewelry” or otherwise describe the contents.
Include a copy of your original invoice.
Insure the package for the full value you paid, and use a carrier that provides tracking and insurance. You are responsible for a package you send us until it reaches us, so an uninsured, untracked package is at your risk.
Mail warranty items to our service mailing address: Chaney’s Jewelry, 120 Chiefs Way, Suite 1 #43, Pensacola, FL 32507.

Stone replacement

We will replace a missing diamond or gemstone on eligible jewelry free of charge for up to 3 months after purchase. This excludes any single diamond or gemstone with a weight of 0.12 carat or larger.

Ring resizing (fine jewelry only)

Ring resizing is available for fine jewelry only. Fashion jewelry is not resizable.

We will gladly resize a fine-jewelry ring purchased from us for up to 1 month after purchase. The resizing fee is quoted per job based on the piece and the work required; we confirm the fee before we begin.
You are responsible for shipping charges when sending a ring in for resizing and for its return to you.
Resizing takes approximately 7–14 business days after we receive the ring.
Eternity rings cannot be resized (see below).

Repairs beyond the warranty

We offer paid repair service for items that are out of warranty or for damage the Limited Warranty does not cover. The price is quoted per repair after we review the piece, and you pay shipping both ways. Email support@chaneysjewelry.com with the word “Repair” in the subject line and a description of the work, and we will give you a quote and instructions. Use the service address above.

Returns

If for any reason you wish to return your merchandise, we will refund, replace, or exchange eligible item(s) within 30 days of the delivery date. The same 30-day window applies to both fine jewelry and fashion jewelry.

The fastest way to start a return: open the order in your account and press Start a return, or use our returns page with the order number from your confirmation email — no account needed. You will see exactly what you will get back, in real numbers, before you send anything.

Your refund choices

If your item arrived defective or has a warranty issue, the return is on us: a free prepaid shipping label and a full refund to your original payment.

For all other returns (changed your mind, wrong size), you choose how you would like it back:

Store credit — the full item value, and the return label is free. Credit never expires and works like a gift card at checkout. Available on items $50.00 and up.
Refund to your original payment — the item price minus return shipping, the card-processing costs we cannot recover, and any restocking fee charged by the maker of your piece (up to 15%). The exact numbers are shown side by side before you choose.

Final-sale items (no returns)

The following are final sale and cannot be returned or exchanged unless they arrive defective:

Engraved or personalized items — final sale (custom-altered at your request).
Custom and special orders (custom mountings or pieces made to request, not shown on our site) — non-cancelable and non-refundable.
Pierced earrings — non-returnable for hygiene reasons unless they arrive defective.

Special windows and fees

Loose diamonds: 3-day return window from the delivery date.
Restocking fee: on non-defective returns, the maker of your piece may charge a restocking fee of up to 15% — always shown to you before you send anything, and never charged when you choose store credit. A 30% restocking fee applies to non-resizable rings (eternity bands and similar) if they are returned.
Eternity and other non-resizable rings: these rings cannot be resized. A non-resizable ring ordered in the wrong size is not a warranty issue. If you return one, a 30% restocking fee applies and you pay the return shipping.

Condition requirements

All returned items must be unworn and undamaged, in their original boxes, with the original certificates where applicable. Items received worn, damaged, or altered are not refundable.
Any package missing an original diamond certificate is charged $200.00 per missing certificate, with no exceptions.
If you paid for an upgraded or expedited shipping method, that upgrade charge is non-refundable (the cost of the faster service was already used). Orders that shipped under our free standard shipping have no shipping charge to deduct.

Who pays return shipping

Defective and warranty returns ship free — we provide a prepaid, insured return label. The label is also free whenever you choose store credit.
For a non-defective return refunded to your card, the cost of the prepaid return label is deducted from the refund — the amount is shown before you send.
You pay shipping only for (a) resizing round-trips and (b) returns of non-resizable rings (eternity and similar).
For any return you ship yourself, insure the package for the full value and use a tracked, insured carrier. We are not responsible for items lost or damaged in transit back to us, or for packages we do not receive.
Include a copy of your invoice in the package. We cannot accept C.O.D. deliveries.

Refund method and timing

Refunds are issued to your original payment method (for example, the card used at checkout) — or, when you chose it, as store credit delivered by email as a code you use at checkout.
Please allow 3–5 business days for processing after we receive and inspect your return.

How to start a return, repair, or warranty claim

Returns – start online (fastest): open your order in your account and press Start a return, or use our returns page with the order number from your confirmation email – no account needed. You will see what is returnable, choose refund or store credit with the exact numbers shown, and your prepaid label arrives by email once approved.
Email: support@chaneysjewelry.com (service — returns, warranty, repairs). For sales questions before you buy: sales@chaneysjewelry.com
Phone: (850) 293-2350, Monday–Friday, 10:30 a.m.–6:00 p.m. ET
Text: you can also reach us by text through our SMS lane (see Contact Us). Message and data rates may apply; reply STOP to opt out, HELP for help.
Mail returns, repairs, and resizing to: Chaney’s Jewelry, 120 Chiefs Way, Suite 1 #43, Pensacola, FL 32507.

Display / color note

We recreate our jewelry on the website as faithfully as possible, but different monitors and device settings can show variations in color and detail, and pictures may be enlarged to show detail.